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Average Initial Response Time

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edited Jun 11, 2015 2:38PM in Reporting & Analytics for B2C Service 2 comments

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We need to be able to track the Average Initial Response Time per chat agent for a date range, and I've been unable to find such a report. The report named 'My Chat Agent Statistics' with the ACID of 3044 includes the Average initial Response Time abut I haven't been able to modify a copy of it to include a date range. Any assistance would be much appreciated.

 

Thank you,
Michele Vogt, Patterson Companies

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