You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Average Initial Response Time

Received Response
edited Jun 11, 2015 2:38PM in Reporting & Analytics for B2C Service 2 comments


We need to be able to track the Average Initial Response Time per chat agent for a date range, and I've been unable to find such a report. The report named 'My Chat Agent Statistics' with the ACID of 3044 includes the Average initial Response Time abut I haven't been able to modify a copy of it to include a date range. Any assistance would be much appreciated.


Thank you,
Michele Vogt, Patterson Companies

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!