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Report to do with Chat handle times.

edited Apr 3, 2017 9:07PM in Reporting & Analytics for B2C Service 3 comments

Content

Hello everyone!

You all were so helpful last time, maybe this will be a winning shot again.

I am looking for an OOTB report that Will tell me how many chats were under 06:00 duration.

With the Chat supervisor historic data report and drilling down with that it will list them individually, but I need to go through months of data and can't go line by line.  Any suggestions are welcome!!!!!!

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Nov 17
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