You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report Layout by Date.

edited Apr 4, 2017 8:37PM in Reporting & Analytics for B2C Service 3 comments

Content

HI All

I am working on a Layout of a report,
What  I have now and what i am trying to do is...
What i have now

Per dispositions, = Month,Total count, % of Total (Incidents Closed), Average Resolution Time (MTTR)

Example of what I have now.

width="751" />

What I am trying to do is Per month Heading and bellow Total count, % of Total (Incidents Closed),  (MTTR)
Lay out would be

                                                            Month 1                                                                 Month 2
Disposition    Total count, % of Total (Incidents Closed), (MTTR)        Total count, % of Total (Incidents Closed),  (MTTR)

I have tried cross tab, Rollups and slices. But no luck...

Any help would be appreciated.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!