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Report that shows only custom objects matching incidents

edited Jun 18, 2015 3:12PM in Reporting & Analytics for B2C Service 1 comment

Content

Hi,

 I would like to build a report which should be showing only Custom objects (where Incident is parent) matching Incidents (Parent) Product. Custom Object has Menu Field tagged to Service Products. But in the report which we are intending to add to Incident Workspace, we are not able to add "CustomObject.ServiceProd" in filters in order to write like "Incident. Product=CustomObject.ServiceProd" as Product field is not available in Custom Object and filter out accordingly.

Any inputs/suggestions appreciated...

~TSKMJK

 

Edited by eleep on 6/18/2015 to have a more specific subject line.

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