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Backlog and Closed Cases Report — Cloud Customer Connect

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Backlog and Closed Cases Report

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Apr 17, 2017 9:52PM edited Apr 17, 2017 9:52PM in Reporting & Analytics for B2C Service 5 comments

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Has anyone created a report that includes both open and closed cases? I want to display a row for each case where it is still in an open status or if it was closed in the past 7 days.

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