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Answers Viewed by Answer / Contact

eyespike1
eyespike1 Bronze Medal
edited Jun 22, 2015 7:32PM in Reporting & Analytics for B2C Service 2 comments
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Answers

  • Darsen Prasad
    Darsen Prasad Silver Trophy
    edited Jun 22, 2015 8:03PM

    Are you looking for reporting with # of times answers viewed by a contact? I don't think we have statistics around that.

    You may be able to dig up some information from Clickstreams table, but I am not sure how reliable that information will be.

    If you are looking for something else, I appreciate if you can provide more details.

    -  Darz

  • eyespike1
    eyespike1 Bronze Medal
    edited Jun 22, 2015 9:12PM

    Hi Darz,

    Yes, that is exactly what I am looking to do.

    Seth