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Chat transcript report

edited May 8, 2017 6:01PM in Reporting & Analytics for B2C Service 2 comments

Content

Hi All,

I got a requirement to pull chat transcript report for customer. Means user can view their chat history with agent on external portal.

I will be using REST service to extract Analytics report. 

Is there any out of box report which I can extend and use it for reporting user chat logs.

 

with regards

Sachin

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