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Reporting on KB usage across set IP range using clickstreams table

edited May 10, 2017 8:38PM in Reporting & Analytics for B2C Service 9 comments

Content

Hi everyone

I've partially solved this problem, however I hope it can be done easier as currently it completely bogs down my Excel since I have to do a lot of filtering outside of RightNow reporting.

The problem I'm trying to solve is identify usage generated by internal stuff across an external interface. I have the IP range of the contact centre, which allows me to identify sessions which were generated internally.

This is the report I've created:

As you can imagine though, the number of lines in a report even for 1 month is pretty high.

Once I have the report, using Excel I identify the sessions which are listed against the set of IP addresses I'm after, delete everything else.

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