customer call functionality in Oracle Fusion

Summary:

We want to save the customer call informations somewhere after the call with customer.

Content (please ensure you mask any confidential information):

Requirement:

AR_NOTES table relate to AR_customer_calls_all table. The note is enterred by API when the User make a credit note in Eureka/One view.

Is there some place where we can record notes or customer calls.

similar to :

Customer Calls

When a customer's account or payment for a specific transaction is past due, you can contact the customer by phone and use the Customer Calls window to record the results of your conversation. By speaking with a customer you may learn that they were incorrectly billed, never received the goods or services that were ordered, or have already sent payment for the invoice in question. By entering details about your conversation, you create a record of the contact and can recommend any further collection action.