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Chat Report to show Time when Chatter is waiting for a response from the customer.

Content

Hello there!

Has anyone found or create a report that would detail the time when a chatter is waiting for a response from the customer.  I have not been able to find a way to calculate this.  Some might refer to this as when the chatter is 'listening' or 'holding'.

Thank you for any help!

Corine

Version

Customer Portal November 2015

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