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    To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

    For more information, please refer to this announcement explaining best practices for getting answers to questions.

    Request is not displayed under “my help”

    edited Feb 17, 2025 12:13PM in Help Desk 2 comments

    Summary:

    I have submitted a helpdesk request, but the request is not displayed under “my help”.

    Content (please ensure you mask any confidential information):

    I have submitted a helpdesk request, but the request is not displayed under “my help”. What could be the reason for this?

    But as an Agent, I see the request.

    Version (include the version you are using, if applicable):


    Helpdesk Next Gen - 24D


    Code Snippet (add any code snippets that support your topic, if applicable):

    Tagged:

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