Clickstream Report by Contact for Workspace Report

Content

Hello All,

I am looking to use the standard Clickstream report that we have and I want to be able to pull the Browser and Version for each user into a separate report on our workspace.

Basically, on that standard report, the clickstream information rolls up to the Clickstream ID.  Is there a way to have this roll up to the User, instead? That way, I can have a field at the top of the report where an agent can enter in a name to search for their information? I've tried doing this a few different ways, but the web browser information contained in the First, second, and third parameters is not tied specifically to a user name, but rather the Clickstream ID.  I've included the .xml file, but it is the standard report that I'm