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Top align rich text in custom report

edited Jun 8, 2017 2:59PM in Reporting & Analytics for B2C Service 2 comments

Content

Hi,

I am facing problem in making rich text top align in custom report. In custom report, if you use plain text you will see it all run together but if you are using rich text it is adding a carriage return which is moving everything down a line and making it not view able unless you hover over it. Please find attached the screenshot.

I am trying to display Incident thread (Threads.note) it work well for plain text but it will add new line/break for rich text when agent reply via response. When you add Response RN console will create rich text instead of plain text. It seems text editor will add carriage return for HTML rich text. I tried all formatting by using "Edit Format" on report column but it did not work.

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