You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Highlight current asset within an incident when contact has multiple assets.

edited Jun 15, 2017 12:04PM in Reporting & Analytics for B2C Service 4 comments

Content

I am trying to highlight the asset that is assigned to the current incident when the contact has multiple assets.

We have many contact records that have multiple assets which makes it unclear which asset has the problem within an incident.

I have a report nested in the workspace to call the assets by contact.

I have tried making an exception within the report to highlight the appropriate asset, but it highlights all of the assets instead.

Asset for this incident     if(incidents.asset_id=assets.asset_id, 1, 0) equals 1 Entire Row

I have included a copy of the report definition. Does anyone have any idea how to accomplish this?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!