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Creating custom report with queue and category

edited Aug 2, 2017 5:47PM in Reporting & Analytics for B2C Service 1 comment

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Hi. We aren't very skilled in Oracle and have been reviewing all of these documents but were still having issues creating a report. We don't know how to get what we need. The service desk referred us to the Forum. See attached. We are looking to create a report. We need the queue and Category selected for each. For example a report showing Queue: UR Category: Password Resets 72. Or Queue: Prepaid cards Category: LOST 99 or Category Order Status: 7. We just need assistance in creating this report to what we want it as the document didn't advise how

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