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Anyone used "Chat Agent Performance Intervals" in a report with luck?

edited Jun 20, 2017 1:20PM in Reporting & Analytics for B2C Service 1 comment

Content

Hello all -

I have another challenge for you - I am attempting to build a report OR add to an existing report the Chat Agent Performance Intervals. We need to show the Total Agent Engaged time as well as the Total Time Agent available.   I have tried adding these to several reports but would really like to see this information on the Chat Audit Trail or similar report.

Has anyone had any luck pulling this information on reports?

Version

November 2015
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