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Cross-Tab

edited Jun 20, 2017 1:33PM in Reporting & Analytics for B2C Service 8 comments

Content

Hi,

I am trying to find some documentation for the Cross-Tab function but am only finding rather general info (e.g. https://documentation.custhelp.com/euf/assets/docs/may2016/olh/wwhelp/wwhimpl/js/html/wwhelp.htm#href=t_Define_a_cross_tab_report_ae1133085.html)

Do I understand right that the Cross-Tab can only return totals? Is there a way to have it displayed Averages for example?

Can anyone help with some more detailed documentation?

Many thanks

Pavol

Version

Service Cloud
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