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How to add inactive date to Help Desk contact picker using VBS?

edited Mar 26, 2025 2:22PM in Help Desk 2 comments

We have a requirement to add the inactive date of our ex-employees in the contact picker card - is this possible through VBS and if so, is there guidance on how to do this?

We have users with multiple inactive records (example below) so it would be beneficial to us to be able to see the termination dates of each assignment.

Navigation for below screenshot: Help Desk > Help Desk Requests > Click on request number > Edit > Primary Point of Contact field > Enter user with previous inactive assignments.

Thanks,
Casey

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