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Average answer time for emails replied

edited Jun 21, 2017 11:08AM in Reporting & Analytics for B2C Service 9 comments

Content

Hi everyone,

 

I wonder if anyone has a report they can share that would do the following:

I am looking for a quick way how to find out how many e-mails were replied yesterday from specific Qs and what was the average answer time, or even better, how many were replied within 8, 12, 24, 48 and 72 hours.

Many Thanks

Pavol

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