Report on Text Responses within Guide

Content

Hello,



One of our teams would like to use a guide with text questions/responses, then pull reporting to see what exactly the responses were.  This guide would be attached to an answer (not an incident), so the Guide Session Details report does not work for us.  We need details specific to each session, so the Guided Assistance Usage doesn't fit either.  Is anyone else using guides in this way?  If so, how are you tracking?



Thanks in advance.

 

Update--we have upgraded to 17C; still have a need for this report.  It would be similar to Guided Assistance Usage but list individual session responses rather than tallying them as the canned reports and the (definitely useful) recipe here: