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Responses Sent Count Column breaking Cross-Tab Attachment Column

edited Jun 26, 2017 4:33PM in Reporting & Analytics for B2C Service 2 comments

Content

Hello all,


I'm having an issue in a report that's causing a previously working feature/column to break.

 

This report has had 2 fattach columns that were built with the Cross-Tab feature so as to show an attachment's name while avoiding displaying multiple rows if there are multiple attachments for a single ticket. (Cross-tab was built using the fattach.userfname and a static column with ('File Name') for a header title). This feature had been working fine until lately.

Recently, another analytics person in our organization added a new column to this report which displays how many agent responses have been sent to the customer within that ticket using the expression 

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