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Incidents with attachments showing multiple times.

edited Jun 28, 2017 12:32PM in Reporting & Analytics for B2C Service 1 comment

Content

Hi,

 

I have a report that shows all Incidents in all Qs.

What I I am adding is the paperclip icon that is displayed next to the incidents that contain attachments.

I managed to get the paperclip icon in and even managed to get the total number (on the top level) to exclude the duplicates in the count, but the final level of the report now shows incidents that have more than 1 attachment multiple times (i.e incident with 3 attachments is showing 3 times).

Any ideas how to make it so that every incident ID is only displayed one time in the final level?

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