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On incident workspace, I want an report of all incidents for this contact, that I can click to open.

edited Jul 6, 2017 12:40AM in Reporting & Analytics for B2C Service 1 comment

Content

On an incident workspace, I want to show all existing incidents for the contact associated with the incident. I have that working, where the filter is incidents.i_id and incidents is joined to contacts, and I "re-join incidents2" on contacts.c_id = incidents2.c_id.

The problem is that I can't Open any incidents from that report. If I run the report outside the incident workspace and manually enter an incident ID, it works as desired, and I can double click a row and have that incident open.

I do NOT have the "Hide Report Commands" checkbox selected on the workspace.

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