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    • Letter Not Appearing in Correspondence Tab on Collections Screen After Processing

    in Receivables & Collections 5 comments

    Summary:

    Hi all,

    We have a setup where the dunning process at the customer profile level is set to Print. However, when processing the collections dunning jobs, it picks up the first reminder, but the letter does not appear in the Correspondence tab on the collections screen/dashboard as expected.

    My question is: Does the Correspondence tab only capture letters when the dunning method is set to Email, or should it also include letters when the dunning method is set to Print?

    Any insights on how to ensure the letter appears in the History > Correspondence tab when set to Print

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