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    • Which modules are concerned with applying recovery plan rules for customers

    edited Mar 27, 2025 12:23AM in Receivables & Collections 1 comment

    Summary:

    Hi,

    Release order – Exception Management process & Recovery plan

    Overdue management forms an integrate part of the Group Credit Policy and needs to be carefully monitored.

    There is an essential pre-requisite to the Release Order – Exception Management Process & Recovery plan section which is for each of the clients to have correct Credit Limits and Correct Payment terms. Upon having the right Credit Limits and Correct Payment terms – the ERP needs to reflect that information accurately.

    Rule 1: All customers with an overdue amount with a tolerance of + 10% shall trigger a recovery plan from the Sales Department

    This recovery plan can be either agreed and signed with the customers (Preferred) and if not possible Sales Department should provide their own internal payment plan.

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