What's new in Customer Journeys?

Connect and learn more! ×
Time Stamp of Incident with maximum wait time. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Time Stamp of Incident with maximum wait time.

Received Response
edited Oct 9, 2015 7:14PM in Reporting & Analytics for B2C Service 3 comments



I'm trying to retrieve the timestamp of an incident with maximum wait time. 

From the inc_performance table, I'm able to retrieve the maximum wait time using :-

if (inc_performance.intv_type=11, max(date_diff(inc_performance.time_end,inc_performance.time_start)))

However, if I extend the same logic to print the time stamp :- 

if(inc_performance.intv_type=11 &
date_diff(inc_performance.time_end, inc_performance.time_start) = (max(date_diff(inc_performance.time_end, inc_performance.time_start))), inc_performance.time_start)

I'm getting a "No Value" output.

Is there a way to retrieve the Incident information?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!