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How to display all SLAs for an org

edited Oct 19, 2015 7:23PM in Reporting & Analytics for B2C Service 2 comments

Content

Hi All,

In Organization level, we have associated all the SLA's which we created. But while creating an incident for that organization we can see only one SLA in the Field value.

For eg.,In X organization we have three SLA's High,Medium,Low.In Incident level,in SLA menu I can see only the High.

Kindly help me to solve this issue.

Thanks,

M.Muthu

 

Edited by eleep to have a more specific subject title.

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