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How to get the Agent response values from the Guided Assistance?? — Cloud Customer Connect
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How to get the Agent response values from the Guided Assistance??

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edited Oct 20, 2015 8:24AM in Reporting & Analytics for B2C Service 6 comments

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Hi All,

Does anyone knows how to get the Agent response which were entered in the Guided Assistance? I am trying to creating one report which must display the GA id, GA questions, Text explanations and Agent Response. I was unable to get the Agent responses. If anyone knows kindly help me to get the data.

Regards,

Narendra

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