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Possible to see comments on forwarded incidents?

Accepted answer
edited Oct 21, 2015 8:23AM in Reporting & Analytics for B2C Service 3 comments


Hi everyone

I have a report which shows incidents with the transaction type of Forwarded, and I have a column which shows the email address that the incident was forwarded to. However I wondered if it's possible to have a column which shows the content of what was written by the agent in the comments section when the incident was forwarded.

Any advice much appreciated

Many thanks


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