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"Last Agent Responded" on Report

Accepted answer
edited Oct 22, 2015 2:01PM in Reporting & Analytics for B2C Service 5 comments


Hey everyone,

I am trying to build a report that will show the "Last Agent Responded" to an email. However, I have only been able to add Created and Response Sent actions through the Transaction Type.

Does anyone know the formula to only show the very last agent that responded in a thread on an incident?

Thanks in advance for your assistance!


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