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Auto Populate Values In The Incident Search report

edited Nov 2, 2015 6:02AM in Reporting & Analytics for B2C Service 2 comments

Content

Hi,

Greetings,

We have a requirement, in the incident workspace which searching for the child incident we need to add the name of the contact as the search criteria, however the client is very particular about auto populating the values of the contact name while opening the add existing incident report on the child incident workspace. is there any way to auto populate the contact name in the search incident report?

Would be grateful if you could kindly do the needful in this regard.

PS:- I am trying to customize the incident search standard report

Thanks and Regards,

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