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Incident age 'grid'

Accepted answer
edited Dec 11, 2015 3:41PM in Reporting & Analytics for B2C Service 5 comments


I need to create a report which shows the age of an incident, using the field incidents.c$sla_start

It would be arranged as below:

Days Open: 1 2-7 8-14 15-21 22+
  4 1 9 6 12

I'd hoped to use date_diff, so:

count(distinct if( date_diff(sysdate(),incidents.c$sla_start) <86401, incidents.i_id) )

Should give me the "upto one day old" figures, but what about the rest of the columns? Can you use "between" in an IF statement?

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