You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Agent Daily Total Chats in Real-Time Report

Accepted answer
24
Views
5
Comments
edited Jan 4, 2016 9:40PM in Reporting & Analytics for B2C Service 5 comments

Content

Hello,

I'd like to add a column to the standard My Chat Agent Statistics - Real Time report that displays the total of chats an agent has taken for the day.  Something similar to the "Chats in the Last Hour" column, but for the whole day.  How can I do this?

Thanks,

Nick

Version

August 2015 SP2

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!