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Agent Daily Total Chats in Real-Time Report

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edited Jan 4, 2016 9:40PM in Reporting & Analytics for B2C Service 5 comments

Content

Hello,

I'd like to add a column to the standard My Chat Agent Statistics - Real Time report that displays the total of chats an agent has taken for the day.  Something similar to the "Chats in the Last Hour" column, but for the whole day.  How can I do this?

Thanks,

Nick

Version

August 2015 SP2
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