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Inc_performance.solved vs Incidents.closed — Cloud Customer Connect
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Inc_performance.solved vs Incidents.closed

Accepted answer
edited Jan 20, 2016 1:12AM in Reporting & Analytics for B2C Service 1 comment


What is the difference between these two, and what scenarios should you use one vs the other?

Example: I'm trying to make a graph of incidents that were solved today by Agent.

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