How to disable the automatic payment request creation when we raise refund for a receipt?

Summary:

Hi Team,

 

As per our client's requirement, when a refund is created, it should not generate an AP Invoice (i.e., Payment request) because the refund payment is handled outside of Oracle and not in Payable.

 

Each time when a new refund is created, the AP team needs to be informed, so that they can manage the reversal of the Payment request entries. Failure to do so will cause discrepancies in AP reconciliation. Could you please suggest a fix or workaround to prevent the creation of Payment requests?

 

Please treat this as a priority request as it is affecting the live environment.