What's new in Customer Journeys?

Connect and learn more! ×
Survey Results Filter not filtering the actual answers..... — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Survey Results Filter not filtering the actual answers.....

Received Response
27
Views
1
Comments
edited Feb 1, 2016 8:35PM in Reporting & Analytics for B2C Service 1 comment

Content

We are trying to filter the results from our surveys and have added the date completed filter to the report however there is an action function that is calling a message that I cannot find in our database that opens a new tab with the results for specific answers, and these answers are not filtered by date so I have two questions:

1. Is there a simple solution to this problem I have not been able to find? simple in that we can add a filter to the report and it works?

2. Is anyone familiar with the msg_lookup that the canned report is using and how do we edit it to point the copy of the canned report to the new results reports that include a filter for the date completed?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!