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Survey Results Filter not filtering the actual answers..... — Cloud Customer Connect
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Survey Results Filter not filtering the actual answers.....

Received Response
edited Feb 1, 2016 8:35PM in Reporting & Analytics for B2C Service 1 comment


We are trying to filter the results from our surveys and have added the date completed filter to the report however there is an action function that is calling a message that I cannot find in our database that opens a new tab with the results for specific answers, and these answers are not filtered by date so I have two questions:

1. Is there a simple solution to this problem I have not been able to find? simple in that we can add a filter to the report and it works?

2. Is anyone familiar with the msg_lookup that the canned report is using and how do we edit it to point the copy of the canned report to the new results reports that include a filter for the date completed?

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