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Reporting on incidents automatically closed with a standard response

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edited Feb 10, 2016 3:47PM in Reporting & Analytics for B2C Service 4 comments

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We have a few categories set up that will generate a Standard Response back to the customer and auto solve the incident so an agent doesn't have to answer routine repeated questions. Example: Dealer Locator. Customers choose the Dealer Locator category and receive the auto response with links direct to the dealer locator.

I'm using the Rule Log History report, but I can't seem to get the report to give me any 2015 incidents. I've changed the dates in the filters for -1 year, but nothing comes up for 2015.

Has anyone had success with this type of report?

 

Edited by eleep to have a more specific subject title.

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