You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Reporting on incidents automatically closed with a standard response

edited Feb 10, 2016 3:47PM in Reporting & Analytics for B2C Service 4 comments

Content

We have a few categories set up that will generate a Standard Response back to the customer and auto solve the incident so an agent doesn't have to answer routine repeated questions. Example: Dealer Locator. Customers choose the Dealer Locator category and receive the auto response with links direct to the dealer locator.

I'm using the Rule Log History report, but I can't seem to get the report to give me any 2015 incidents. I've changed the dates in the filters for -1 year, but nothing comes up for 2015.

Has anyone had success with this type of report?

 

Edited by eleep to have a more specific subject title.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!