Chats Avoided by Intervention - SmartAssistant
We're going to add SmartAssistant before chat requests are submitted, to better help our members self service. There's a report, Questions Avoided by Intervention, that displays how many questions were avoided due to SmartAssistant coming through the Ask a Question channel. Once we add this to the chat channel, is there a way to report how many chats were avoided due to SmartAssistant? Thanks!