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Chats Avoided by Intervention - SmartAssistant

Received Response
edited Feb 11, 2016 5:44PM in Reporting & Analytics for B2C Service 3 comments


We're going to add SmartAssistant before chat requests are submitted, to better help our members self service.  There's a report, Questions Avoided by Intervention, that displays how many questions were avoided due to SmartAssistant coming through the Ask a Question channel.  Once we add this to the chat channel, is there a way to report how many chats were avoided due to SmartAssistant?  Thanks!


Service Cloud November 2015

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