"Live" Performance Stats
I have struggled for a while to get live performance stats. I have some, but they are in separate reports.
What I would like to see is a single report with columns to show the following for the current day, so I can see live performance statistics:
- Staff member name
- Incidents assigned today (via fill inbox and anything manually assigned)
- Incident responses sent today
- Incidents Solved today
- Average handling time today
It would be great to understand the tables required and expression for each column. I have taken a copy of the "Agent Activity" report and used the same tables and expressions which works fine, but when I select a date range of TODAY e.g. Feb 24th to Feb 25th it's showing nothing. But it does show yesterday Feb 23rd.