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Register Now! Ask the Experts Webinar: Data Validation

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edited Mar 8, 2016 10:36PM in Reporting & Analytics for B2C Service 2 comments


Oracle Service Cloud Ask the Experts Webinar

Register Now!

Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate

Wednesday, March 23rd  @ 8 a.m. PST/11 a.m. EST

It is a sinking feeling to present a report to management and later find that the data in the report was incomplete or inaccurate in some way. Have you ever received a call from an angry customer asking for a status on their aging incident(s) only to realize that they were not showing up in your agent dashboards (a.k.a. the support black hole)?

Join Kenny Tietz, Analytics Product Manager and previous Customer Care Operations Manager, as he dives into the process of validating report data. Hear Kenny discuss how to ensure accuracy in reports by reviewing aggregated data output against the raw underlying data set. During this webinar, Kenny will cover:

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