Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Register Now! Ask the Experts Webinar: Data Validation

edited Mar 8, 2016 10:36PM in Reporting & Analytics for B2C Service 2 comments

Content

Oracle Service Cloud Ask the Experts Webinar

Register Now!

Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate

Wednesday, March 23rd  @ 8 a.m. PST/11 a.m. EST

It is a sinking feeling to present a report to management and later find that the data in the report was incomplete or inaccurate in some way. Have you ever received a call from an angry customer asking for a status on their aging incident(s) only to realize that they were not showing up in your agent dashboards (a.k.a. the support black hole)?

Join Kenny Tietz, Analytics Product Manager and previous Customer Care Operations Manager, as he dives into the process of validating report data. Hear Kenny discuss how to ensure accuracy in reports by reviewing aggregated data output against the raw underlying data set. During this webinar, Kenny will cover:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!