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Restricting Report by age

edited Mar 15, 2016 1:14AM in Reporting & Analytics for B2C Service 1 comment

Content

I currently looking at editing the Email by Age report and want to restrict it to only to show incidents that are not solved that are older than 48hours or our SLA of 2 working days. 

I haven't been able to restrict this. Any help would be great. 

Thanks, 

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service Cloud
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