Immediate Routing
Summary:
Hello,
We are currently implementing the CCS–OFS Accelerator, where activity created in CCS will flow to OFS. We need assistance in configuring an immediate routing plan.
Requirement :
- All field activities created in OFS via CCS should initially be assigned to a main bucket.
- From this main bucket, we want to route these activities automatically to sub-buckets using an Immediate Routing Plan.
Routing Logic:
The routing should consider the following parameters:
- Work Skills
- Work Zones
- Custom Property – Tariff (value passed during activity creation from CCS)
We want to define routing logic such that:
- If the activity type is "Installation", work zone is "MH", and Tariff is "RT" → Assign to Bucket 1
Tagged:
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