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Incident Effectiveness Report

Received Response
edited Mar 23, 2016 11:31PM in Reporting & Analytics for B2C Service 1 comment


Hi everyone!

I am attempting to build a report that shows the following criteria:

Of all incidents CREATED during a date range, how many were marked Solved withing 6 hours, 12 hours, 24 hours, etc.

The Incident Effectiveness report is very close, but because it has the "Incident Performance, Interval Type" filter, and there is no options for "Create to No Action", the report only shows me those incidents that have been Assigned or Resolved.

I'd really like to see this exact report, but also include the incidents that have yet to be touched since being queued in the Incidents column. 

Can anyone assist on how I could set this up? Thanks in advance!

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