Need to route only invoice escalations away from CEO
Summary:
We want to route invoice approval escalations that would go to the CEO to a different person.
Content (please ensure you mask any confidential information):
- We have max levels set to 3, this makes all but a select few invoices stop escalation before
- We have reviewed the following threads and there are no viable solutions provided
Substitution Rules to skip set of employees to approve any AP invoice Escalation and approval should — Cloud Customer Connect
https://community.oracle.com/customerconnect/discussion/comment/1163103#Comment_1163103?utm_source=community-search&utm_medium=organic-search&utm_term=invoice+escalation+exclude+CEO
How to utilize Escalation Override Class in BPM or modify the values for Highest Approver Title LOV? — Cloud Customer Connect
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