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    Assignment status and rate does not display when processing a life event

    in Benefits 1 comment

    Summary: When an employee's assignment status in Oracle HCM Cloud is not set to "Active - Payroll Eligible," or a valid delivered status, rates do not display when processing a "Begin Unpaid Leave of Absence life event."

    When a life event is processed, the system typically looks for the employee's active assignment information, including the applicable compensation rates. If the assignment status is not set correctly (e.g., "Active - Payroll Eligible"), the system might not be able to locate the relevant data and display the rates.

    Troubleshooting steps followed:

    1. This is because the system might not be able to find the applicable compensation data. -
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