You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How many times an incident was changed to a certain status

Accepted answer
edited Mar 24, 2016 8:43PM in Reporting & Analytics for B2C Service 7 comments


Hey everyone,

I am trying to create a report that shows how many times an incident was changed to a "Waiting" status. Simply put, if the incident was changed from a different status to "Waiting" 3 times, I would like the column to show 3. 

Is this possible? I have tried the "count" and "sum" functions, but this does not seem to work.

Thanks in advance for any assistance with this!

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!