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Service Cloud Reporting Tool - Pivot Table

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edited Apr 1, 2016 2:43PM in Reporting & Analytics for B2C Service 1 comment

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We recently transitioned from CRMOD to Service Cloud and I am wondering if I am able to use a pivot table within the reporting tool. We summarized/categorized our incidents using a pivot table within the reporting tool in CRMOD and wondering if I can do the same thing in Service. 

 

Thanks in advanced!

Dereck

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