Welcome to the Analytics Cookbook! This is an exciting resource intended to help with your Oracle Service Cloud Analytics. How do you measure the value your organization receives from Oracle Service Cloud? What metrics are you using to prove the value of you and your team’s work?
There are many different ways to communicate the value you’re getting from Oracle Service Cloud. You can identify what trends are happening in your site, easily determine agent coaching opportunities or leverage data-driven insights to find specific ways of improving your overall operation. Oracle Service Cloud Analytics allows many variations on how you might tell your story. Between use cases, data combinations and functionality, it can be challenging for report creators to know where to start (aka report writer's block).