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No. of reopened incidents for the day

edited Apr 6, 2016 6:02AM in Reporting & Analytics for B2C Service 1 comment

Content

Hi,

I need to get the number of reopened incidents for the day i.e. no. of incidents for which the status changed from the solved Status type to Unresolved status type.

Any suggestions?

Version

May 2015
Tagged:

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