Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

No. of reopened incidents for the day

edited Apr 6, 2016 6:02AM in Reporting & Analytics for B2C Service 1 comment

Content

Hi,

I need to get the number of reopened incidents for the day i.e. no. of incidents for which the status changed from the solved Status type to Unresolved status type.

Any suggestions?

Version

May 2015

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!