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Report counts incidents as per age but on some certain condition

edited Oct 4, 2016 4:01PM in Reporting & Analytics for B2C Service 7 comments

Content

i have a report that count incidents by their age however i would like to add some following condition in my report :

Condition 1 : Incident received on weekends will be tagged that it was received on Monday and ageing will start on that day.

Condition 2: Incident received on Friday will be tagged as “zero-0 day” and then ageing will continue on the next Monday. Example incident received on Friday (8th Apr) , it will be in “0 day” column on Friday and then in “1-2 days” column on the next Monday (Apr 11th, 2016) – same counting if received incident on Wednesday and so on.

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